Good morning,
Over the course of the pandemic, a confluence of factors, including, but not limited to, supply chain snags, increased customer demand, and new Covid-19 safety protocols have changed the frequency at which small and medium-sized businesses communicate with their customer base. Exactly how companies have addressed the increased need for customer service support varies, but one thing is clear: an increased investment can be well worth it.
Read on for six ways small businesses are reaching out to new customers--and keeping them happy once they're in the door. |
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