Note: Kevin J. Ryan, staff writer at Inc., is stepping in for Sophie while she is away from the computer this week.
Good morning,
The clothing brand Everlane touts radical transparency with its customers, offering insights into everything from where its products are manufactured to how much it costs to make them. So it came as an especially tough blow to founder and CEO Michael Preysman last year when current and former employees accused the company of having a toxic workplace.
The way Everlane responded could be a case study in founder leadership. It soon changed the makeup of its board, installed an anonymous employee feedback process, and set up systems to install greater empathy and accountability in the organization, among other changes.
Check out Inc.’s story on how Everlane handled its biggest crisis, and what Preysman says all entrepreneurs can learn from it. |
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