Good morning,
A decade ago, Matthew Prince co-founded Cloudflare with a not-so-humble goal: to help build a better internet.
Now, it's one of the major players in content-delivery and site security. Cloudflare has 1,500 global employees and nearly 200 data centers, and protects more than 25 million websites--some 15 percent of the internet. The company's annual revenue is more than $350 million. Amid its ridiculously fast growth over the past 10 years, Cloudflare hasn't been immune to hacks itself: An early attack targeted at the company taught Prince that because his company's backbone was trust, he'd need to respond to a failure with transparency about what went wrong.
"Unfortunately, in every company, you make mistakes. In most companies, you don't hear about them," Prince told Inc.’s What I Know podcast on Monday. "At Cloudflare, we incessantly blog about them until people say, 'OK. We got it. You made a mistake. Shut up now!'"
Listen to this week’s podcast episode to learn why Prince believes “radical transparency” is crucial to running a business that customers can trust--and how you can foster that ethos at your own company. |
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