If you know, you know. It usually starts with a vague, open-ended message: "Call me when you have some spare time … nothing to worry about though!" At this point, you have a choice. You can ignore your tech-challenged family member's latest IT issue and go about your day. Or you can stop what you're doing, clear your schedule, and prepare to take on the role of tech support. The issues usually start with a nebulous concept, something like, "Someone turned the internet off. Ann next door has the same thing." Dig a little deeper, though, and you'll fall down the tech support rabbit hole. If this all sounds painfully familiar, David Nield says the key is to get the person you're helping to share their device's screen with you, and there are more options in terms of apps and approaches than you might think. Find out how to effectively troubleshoot someone else's phone remotely. | 
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