Tony Hsieh kept business weird (in the best way possible)
Note: Lindsay Blakely, managing editor of Inc., is stepping in for Cameron while he is away from the computer today.
Good morning,
Since his death on Nov. 27 at the age of 46, tributes to entrepreneur and former Zappos CEO Tony Hsieh have poured out on social media. Reading a large swath of them, one thing is clear: He left as lasting a mark on everyone who knew him as he did on business more generally.
Jeff Bezos praised his “curiosity, vision, and relentless focus on customers.” Investor Chris Sacca called him “a beautifully weird and helpful person” and “the most original thinker” he’s ever been friends with. Basecamp founder and CEO Jason Fried remembers him as “an artist with a CEO title… a model for how to live. He was a wonder.”
That philosophy trickled down to every facet of Zappos’ operations. Read on for our complete coverage on how Hsieh’s unique ideas on company culture, customer service, and hiring became so influential.
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